Inspection Policy

Yes. You have the right to open the package and check the outward appearance of the product before paying the delivery staff.

When you buy in person at the store at 53 Trần Nguyên Đán, Tân Định ward, you can see the bird's nest strands and the box in person before you pay.

Please check the following 5 points in turn:

1. Type of bird's nest: compare the product name on the box with the order (refined bird's nest, raw bird's nest, feather-removed bird's nest or bird's nest feet; Grade 1 or Grade 2).
2. Weight and quantity: 100g, 50g or small boxes of 30g, 20g, 10g; the number of boxes matches the order.
3. Seal and packaging: the box has an intact seal and is not dented or torn.
4. Shelf life printed on the box. Yến Sào Uyên Nguyên dried bird's nest boxes are printed with a 24-month shelf life.
5. Included gifts: each bird's nest box comes with red dates and rock sugar; for corporate gift orders, count the gift sets, gift boxes, carry bags and cards (if the order includes them).

1. Refuse the delivery and do not pay the delivery staff.
2. Take photos of the defect (box label, seal, dent) so that Yến Sào Uyên Nguyên can check quickly.
3. Notify us immediately by hotline or Zalo 0901 312 279.
4. Yến Sào Uyên Nguyên delivers the correct, intact product as a free exchange.

For the cases eligible for exchange, see the Exchange and Return Policy.

Yến Sào Uyên Nguyên exchanges a product when the defect is found at the time of receipt. Once you have received the goods and paid, Yến Sào Uyên Nguyên does not accept exchanges or returns, even if the product is still within its shelf life.

After receiving the goods, store dried bird's nest in a cool, airy place, away from direct sunlight; for longer storage, see the guide to storing bird's nest.