Exchange and Return Policy

Yến Sào Uyên Nguyên exchanges products in the following cases, when the defect is found at the time of receipt:

• Wrong item: the wrong type of product (for example Grade 2 instead of Grade 1 refined bird's nest) or the wrong box weight compared with the order.
• Missing item: fewer boxes or fewer gift sets than the order.
• Damage: the product is damaged, the packaging is dented or the seal is broken because of transport.

1. Open and inspect the goods before paying, following the Inspection Policy.
2. If you find a defect: refuse the delivery and notify us immediately by hotline or Zalo 0901 312 279, with photos of the defect if possible.
3. Yến Sào Uyên Nguyên delivers the correct, intact product as a free exchange.
4. You inspect the replacement product on receipt, as with the first delivery.

No. Wrong, missing or damaged goods found at receipt are exchanged free of charge. For products damaged during transport, Yến Sào Uyên Nguyên takes responsibility and replaces the product, in line with the Shipping and Delivery Policy.

Once you have received the goods and paid, Yến Sào Uyên Nguyên does not accept exchanges or returns, even if the product is still within its shelf life.

Bird's nest you have received should be stored in a cool, airy place, away from direct sunlight; for how to store dried bird's nest properly, see the guide to storing bird's nest.

If you are not sure which type of bird's nest to choose, ask first on Zalo 0901 312 279 or see it in person at the Tân Định store before ordering.