Warranty Policy

The bird's nest processing facility of Yến Sào Uyên Nguyên at 53 Trần Nguyên Đán, Tân Định ward, Ho Chi Minh City has been granted the Certificate of food safety eligibility for the facility No. 6478/2026/SATTP-HCM by the Ho Chi Minh City Department of Food Safety on 16 July 2026, valid until 16 July 2029. See the certificate image on the Certificates page.

Yến Sào Uyên Nguyên dried bird's nest boxes are printed with a 24-month shelf life and come with a moisture-absorbing sachet.

Only when the defect is found at receipt: the wrong type of bird's nest or the wrong box weight, a missing number of boxes or gift sets, or a box that is dented, torn or has a broken seal due to transport. You refuse the delivery, notify us immediately and Yến Sào Uyên Nguyên exchanges it free of charge. Details are in the Exchange and Return Policy.

No. Once you have received the goods and paid, Yến Sào Uyên Nguyên does not accept exchanges or returns, even if the product is still within its shelf life.

Please therefore inspect the goods under the Inspection Policy before paying. When you buy at the Tân Định store, you can see the bird's nest strands and the box in person before you pay.

Store dried bird's nest in a cool, airy place, away from direct sunlight. For longer storage, see the guide to storing bird's nest; for cooking, see the guide to double-boiling bird's nest.

Call or message us on Zalo at 0901 312 279, or email yensaouyennguyen@gmail.com with photos of the product and the invoice. Yến Sào Uyên Nguyên replies within 24 working hours and advises on storage and double-boiling (8g of bird's nest with 250ml of water).