Customer Rights

• Inspect the goods before paying: see the Inspection Policy.
• Free exchange when goods are wrong, missing or damaged and found at receipt: see the Exchange and Return Policy.
• Free delivery within inner-city Ho Chi Minh City, 1–2 days after the order is confirmed, via Grab or Ahamove; delivery fees to other provinces are quoted per order: see the Shipping and Delivery Policy.
• Cash on delivery (COD) or bank transfer; in-store purchases are paid in cash or by bank transfer: see the Payment Policy.
• Personal information is used only to process orders and look after customers: see the Privacy Policy.

Products are selected, processed and packed at our own facility at 53 Trần Nguyên Đán, Tân Định ward, Ho Chi Minh City. The facility has been granted the Certificate of food safety eligibility for the facility No. 6478/2026/SATTP-HCM by the Ho Chi Minh City Department of Food Safety, valid from 16 July 2026 to 16 July 2029. See the certificate image on the Certificates page.

Yến Sào Uyên Nguyên uses house-farmed bird's nest, harvested from swiftlet houses in Khánh Hòa, Phan Thiết and Vũng Tàu.

Each bird's nest box comes with red dates and rock sugar for double-boiling. Dried bird's nest boxes are printed with a 24-month shelf life and come with a moisture-absorbing sachet.

Yes. Yến Sào Uyên Nguyên advises on use, storage and double-boiling through the hotline, Zalo 0901 312 279 or at the Tân Định store, between 08:00 and 21:30 daily. The double-boiling ratio the store recommends: 8g of bird's nest with 250ml of water; for the detailed steps, see the guide to double-boiling bird's nest.

Yến Sào Uyên Nguyên does not sell ready-made double-boiled bird's nest; the product is dried bird's nest for you to double-boil yourself.

Loyal customers receive periodic promotional programmes.